From the category archives:

Blogging

Customer Service – your secret weapon.

September 22, 2008

Just a quick link to what I’d like to think is a good post I’ve written for the Avangate blog on five ways to do microISV/startup customer support more effectively.
And by more effectively, I mean create more customers. Have a quick look.

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You don’t need 1 blog: you need 3.

August 19, 2008

One of my clients last week asked me about beta blogs: why, how and what’s the tradeoffs? It got me thinking both back to 2004 when I first started a blog as a brazen and shameless way of getting some attention for my first microISV product. And it got me thinking forward: If I were [...]

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Calling all microISVs/startups! Be on the lookout for…

August 13, 2008

Well, I guess for me. I’m writing as of today for CNET’s Webware after quitting my previous blogging gig. Webware is all about web applications and CNET – which is owned by CBS now by the way – is all about the web apps that are changing how people live and work online.
If you’re a [...]

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Product blogs don’t have to be boring.

August 4, 2008

One of my clients, Tugboat Enterprises, launched its “Rising Tide: Tales from The Land of Selkie” blog last week, and if you’re wondering about some of the finer points of doing a product blog, it’s definitely worth a visit.
When you get there, you’re not going to find a blog extolling the wonders of Selkie Rescue [...]

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Hard numbers about blogging and social networks.

July 24, 2008

Tipped by a tweet by Steve Ruble, I was excited to see a post about new polling numbers from the Pew Internet & American Life Project regarding blogging:

42% of all Americans have read a blog at least once,
33% still read blogs,
11% read blogs regularly,
12% have created a blog,
5% blog regularly.

Then I started thinking about these [...]

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What to say to your friends still back in the Office.

December 27, 2007

Six Sided Rhinoceros: Corporate IT vs. micro ISV:
Being a micro ISV is all about creativity, passion, variety, and independence. You’ll wear more hats than you’ll ever imagine. And it’s a far, far tougher job than working in Corporate America.
…
To all my friends in Corporate IT, I miss you and best of luck in the New [...]

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Why blogs are important – the video

December 18, 2007

I don’t know if you’ve ever come across a Commoncraft video, but they’re great 3 minute explanations of some part of the emerging digital world. Their latest: Why blogs are important is a hit.
If you know someone who doesn’t get this whole blogging thing, send them over here.

(Thanks to Tom Raftery)

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Love thy users.

December 13, 2007

By Yuval Perlov
http://usqs.blogspot.com/
What do you feel toward your users? Take a second to think about it. Picture them, sitting in concentration, scratching their heads, trying to figure out how to use your latest creation. Make a mental note of your feelings. Keep reading.
My two and half year old daughter has recently decided she wanted to [...]

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Truer words never spoken

November 8, 2007

I caught the kick off conference call of the Personal Branding Summit this morning and I’m glad I recommended it here yesterday: some really good insightful discussion about building a brand for individuals and small companies.
Best quote of the session in my opinion goes to Andy Sernovitz: “Without a brand, you have to sell yourself [...]

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Another microISV blog worth reading

November 8, 2007

Here’s another (select) microISV blog to add to your reader: Software by Rob. Rob Walling is both a .NET microISVer (DotNetInvoice) and a consultant (The Numa Group), so he gets both how hard it is currently to bootstrap a startup and do software development.
Now if I can only get him share where he go the [...]

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Doing micro things in a microISV

October 5, 2007

Tim Haughton over at The Agile Micro ISV Blog nailed it today: “Teams move boulders. The micro ISV fills his pockets with pebbles and runs back and forth.”
Too often microISVs fall into the trap of approaching work (programming, marketing, planning) as if they were still safely nestled in their old corporate jobs – big projects, [...]

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Getting nice and uncomfortable.

September 5, 2007

Doing business in the online world is all about getting uncomfortable. For me, last week’s revised try at becoming a speaker for the Business of Software Conference was a supremely uncomfortable act – I’d rather have slept on a bed of piercingly sharp nails than go on camera.
That said it – with the support of [...]

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Andy Brice makes Slashdot Front Page

August 17, 2007

By Bob Walsh
Andy Brice today the front page of Slashdot and has been jackpotting all over the Net at reddit, digg and elsewhere. Why? Because Andy turned on the lights on a stinky little cockroach of a secret in the online software industry: a lot of “5-star” software download sites awards are bs-lies. His post [...]

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Be bold when you blog!

August 16, 2007

[A 47Hats Tip.]
Andy Brice did it today in the U.K. Collis Ta’eed did it today in Australia. Maybe it’s time you did it in your microISV’s blog. Today’s 47hats.com tip is be bold when your blog.
Take a stand. Make some noise. Kick up a ruckus. Muckrake. Kick some ass. Lead.
Blogging is no place for watered-down [...]

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A dirty little secret rightfully exposed.

August 16, 2007

By Bob Walsh
A dirty little secret is out, thanks to Andy Brice, and it’s about time. For years, more than a few of the directory sites handing out awards have been little more than scams, awarding “5 Star!” ratings to any and all microISVs who would submit their software. Yet we as industry have been [...]

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