Well, I’ve been trying hard to resist the avalanche of Black Friday deals today, but I fell for one, and you should too:
The megatrend is towards realtime web data and for good reason: the whole point of having a site is engagement. By the way, had to straighten out a few issues due to expired trial account, but thanks to James at GoSquared I’m all set.
James was able to work the problem with me live (there’s that realtime meme again!) using oLark. While I prefer snapengage.com, it’s vastly more satisfying a tech support experience being able to interactively get a problem handled than going the whole submit a ticket and wait routine.